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Customer Service Operations Analyst

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P&G is the largest consumer packaged goods company in the world. We have operations in over 75 countries, with 65 trusted brands that improve lives for 5 billion consumers worldwide.  This brings many advantages, including the opportunity for our employees to enjoy a diverse and rewarding lifelong career filled with new and exciting challenges.

Procter & Gamble has an organization located in Cincinnati, OH fully dedicated to managing the P&G US Customer Service Business excluding Wal-Mart. The organization, known internally to P&G as US Customer Service Operations, focuses on internal and external service, cost savings, and stewardship. The Customer Service Order Management role executes strategies in partnership with customer teams to provide excellent customer service.

For this position, our ideal candidate will have the ability to utilize communication and interpersonal skills when working internally with team members and externally with the customer. Our ideal candidate is a self-starter who can work independently and manage a high-volume workload.  We are looking for a problem-solver, who can identify process improvements, analyze data, and learn new skills when taking on new responsibilities.


We believe you will be an excellent fit here if you meet the following requirements for the role:


  • Have a minimum of a high school diploma, GED or equivalent education

  • Proficiency in Microsoft Office with an emphasis on Excel

  • Strong written and verbal communication skills

  • Excellent collaboration skills and ability to work well within a diverse team environment

  • Strong analytical, problem solving, technical, interpersonal and leadership skills

  • Operates with discipline - ability to follow standard operating procedures & process guidelines; attention to detail and commitment to follow up/follow through are a must

  • Ability to make clear systematic changes based on a connection to the customers operating strategy


  • Prior experience with customer service, order management, transportation and data analysis is preferred

  • SAP experience is helpful

Just So You Know:

Relocation generally not paid.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration sponsorship is not available for this position, except in rare situations based on Procter & Gamble's sole discretion. Applicants for U.S. based positions are eligible to work in the U.S. without the need for current or future sponsorship. We do not sponsor for permanent residency. Any exceptions are based on the Company's specific business needs at the time and place of recruitment as well as the particular qualifications of the individual.

Procter & Gamble participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job locations:
Cincinnati, Ohio, United States
Job Type: Full time Job categories: Supply Network Operations/Logistics Req No: R000035568
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