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Trusted Advisor - Service Delivery Manager - IT - Band 1

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Information Technology (IT) at Procter & Gamble is where business, innovation and technology integrate to create a competitive advantage for P&G. Our mission is clear -- we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide. Our IT professionals are diverse business leaders who apply IT mastery to deliver game-changing, technology-driven business models and capabilities for our 65 iconic, trusted brands.

From Day 1, you’ll be doing meaningful work that takes your career places you never imagined! And you’ll do this in creative workspaces where new ideas flourish and where your technical mastery is recognized and rewarded.

The Trusted Advisor is a highly visible role with significant responsibilities and strong development potential. It requires a strong penchant for servant leadership and is best suited to individuals who enjoy creating a delightful experience for others. This role offers an outstanding opportunity to interact and form relationships with the most senior leaders of P&G. The trusted advisor also has significant Service Management responsibilities to include managing and evolving team specific tools in ServiceNow, team dashboard, and analytics, providing feedback to key GBS and IT services, as well as the communications to Executives and their assistants. If you have high growth/career potential this is the role for you.

The successful candidate for this role will be able to excel in daily interaction with top officers in the company and their executive assistants with empathy and confidentiality. You will manage support of Global Business Services (GBS) services and build a level of trust to enable more strategic business transformation opportunities. You must have the ability to troubleshoot basic IT and other issues and raise to the appropriate GBS resources. For more complex issues, you are the owner of the issue to the completion. There may be some travel involved in the Cincinnati area. On rare occasions you will need to be ready to help 24X7 as the executive demands.

  • Polished, very strong written and oral communications skills.
  • Provide basic IT trouble shooting and support and ability to quickly learn new technology (PC, Mac, Mobility, Meetings, Video, company systems).
  • Experience in employee and GBS tools/solutions is a plus.
  • Own the application management tool which includes ability to work contract issues, interact with the business owner, and manage the vendor. Conduct risk and information security assessment and annual updates to the corporate IT architecture application database.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Job locations:
Cincinnati, Ohio, United States
Job Type: Full time Job categories: Information Technology Req No: R000021003
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