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Customer Service Advisor

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Description

Lamberts Healthcare is a mail order company, marketing healthcare products to both trade professional customers and consumers under two brands; Lamberts Healthcare and Natures Best. The business dispatches approximately 650,000 orders per annum, these orders are placed by online or calling our contact centre based in Tunbridge Wells. We are looking for a passionate individual to join our customer service team taking these orders.


The customer services team consists of 17 permanent members of staff.The role of the Customer Service Advisor is multi-functional; they deal with both brands, answering telephone calls; taking orders and dealing with enquires and queries. The total number of calls dealt with by the department during a year is in excess of 228,000. In addition to this, the role involves e-mails, customer returns, general administration duties and liaising with third party delivery contractors.




Qualifications

What we are looking for

GCSE 5 at minimum grade C

Previous Call Centre experience or working in a customer service environment.

Good keyboard and data input skills.

Excellent customer focus skills ie demonstrates a professional and interested attitude when taking care of customers and experience in this area.

Demonstrates a basic knowledge of products sold.

Produces written communications with a competent level of grammar and spelling.

What we offer you:

  • Dynamic and respectful work environment – employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balance
  • Continuous coaching – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager
  • We offer a competitive compensation and benefits package. This includes pension, life assurance, health insurance, a stock ownership scheme and other social benefits. To find more information about our benefits package take a look here: https://www.pgcareers.com/benefits

Good to Know:

This role is based in Tunbridge Wells, Kent

P&G is one of the world’s largest consumer goods companies and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We have one of the strongest portfolio’s of loved and trusted brands such as Braun®, Fairy®, Gillette®, Head & Shoulders®, Aussie®, Oral-B®, and Pampers®.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to inspire us with your unrivalled ideas?”


Job locations:
England
Job Type: Full-time Req No: SLS00004035
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