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Product Supply Function - Customer Service Representative
Handling daily customer quality orders, ensure the order accurate and timeliness.
Providing order related daily customer service by acting as communication interface between P&G and customers, help customer to seek the order related issue and effective critical issue to KU/managers.
Chip in customers service and help on SAMBC, case fill rate, billing accuracy, call service, customer rejection, customer complaint, order process timely, and delivery on time, etc.
Leading or supporting action plan development to continuously improve customer service results and process efficiency
Cover mentioned responsibilities above when backup other CSR job.
Participate and chip in the OM related customer projects.
Bachelor degree or above.
Good command of English both at speaking & writing.
Strong sense of responsibilities, willing to learn.
3 month qualification after hands-on job.
Pass the CSO basic level qualification within 1 years.
Pass the CSO Intermediate level qualification within 2 years.
Our P&G Greater China region consists of three markets – Chinese Mainland, Hong Kong SAR and Taiwan. Today, it is one of the largest consumer products companies in the region, serving over a billion Chinese consumers with more than 25 brands across 10 categories. These include Rejoice, Pantene, Head & Shoulders, Vidal Sassoon, Olay, SK-II, Safeguard, Ariel, Tide, Febreze, Gillette, Venues, Braun, Oral-B, Crest, Pampers, Whisper, Tampax and Vicks. Several other global brands are also available to Chinese consumers via the P&G International Flagship Store on T-Mall.P&G Greater China is headquartered in Guangzhou, Guangdong, with operations across the region, including offices in Hong Kong, Taipei, Shanghai, Beijing, Chengdu, one R&D center in Beijing, one digital innovation center in Guangzhou, eight manufacturing plants and eleven distribution centers. These locations combined employ more than 8000 people. We are recognized as the “Huangpu School” of the business communities and seen as one of the best companies in talent development. For the past years, we have been considered as the Most Attractive Employer in our industry by Universum.
All of our hiring in China will follow the China Government Employment Regulation, foreign candidate applying for mainland China's position should comply with local laws and regulations on foreigner employment management, please kindlyclick hereto understand more of this regulation.
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