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Customer Services Account Coordinator

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Description

We are looking for a passionate individual with great attention to detail to join our Customer Service Account Team. You will be working on Seven Seas a subsidary of the Procter & Gamble company.

The Customer Service Account Coordinator provides a key link between the Customer and Seven Seas. You will be responsible for the excellent customer service. You will be working in a dynmaic multi-functional team to provide a high level of internal customer service.

Key Responsibilities:

To process the differing order types for a range of identified customers.

Allocate stock in line with stock levels as agreed with Commercial team.

Issue shortage reports to customers on a daily basis or as required.

Maintain accurate customer records and reports to set standards and agreed time scales where applicable.

To follow through to completion all invoice queries and monitor and control Credit/Debit activity.

Maintain systems and a complaint database to ensure any complaints are taken through to an appropriate conclusion



Qualifications

What we are looking for:

You will need to have great attention to detail and accuracy in the work you perform

You will need to be an excellent communicator with business-level English language skills and an ability to communicate with internal multi-functional teams as well as with customers

You will have customer service knowledge & experience

Flexibility

Ability to work in a team and independently

What we offer you:

  • Dynamic and respectful work environment – employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balance
  • Continuous coaching – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager
  • We offer a competitive compensation and benefits package. This includes pension, life assurance, health insurance, flexible working, a stock ownership scheme and other social benefits. To find more information about our benefits package take a look here: https://www.pgcareers.com/benefits

Good to Know:

This role will originally be located in Feltham, Middlesex but will be based in Weybridge, Surrey from 12th August 2019

P&G is one of the world’s largest consumer goods companies and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We have one of the strongest portfolio’s of loved and trusted brands such as Braun®, Fairy®, Gillette®, Head & Shoulders®, Aussie®, Oral-B®, and Pampers®.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. Our people are all equally talented in unique ways: we come from diverse traditions, personal experiences and points of view. And we want to include yours. Are you ready to inspire us with your unrivalled ideas?

Job locations:
London, England
Job Type: Full-time Req No: SLS00004040
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