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Consumer Relations Delivery Owner
- You will manage the end-to-end consumer escalations of our multi-brands category and building capability of our agency vendor in improving the brands management process.
- You will develop collaborative and meaningful relationships with agency partners to optimize consumer experience and data quality process with regular capability training sessions to our multi-channels’ advisors.
- You will lead ANZ & ASEAN consumer experience across phone, emails and social media channels.
- You will partner with other internal stakeholder teams across business units (i.e., sales, marketing, R&D, QA, Legal) to resolve external consumer/customer’s issues and escalations
- Evaluates, performs analysis, and communicates consumers’ behaviour and feedback trends on a continuous basis to internal teams and agency partner including the delivery of monthly/quarterly status reports to all appropriate parties whenever necessary.
- You are a graduate of any 4-year University degree
- You have strong verbal and written communication skills and presentation skills
- You have leadership experience to anticipate potential issues, recognize opportunities that enables you and others to achieve the vision/objective
- You have collaboration skills to allow Multi-functional-team-focused to serve as a key link with business clients. Strong, assertive communication and collaboration skills are essential to work effectively with a diverse team of stakeholders
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