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Product Supply Customer Service Order Management Analyst
P&G is the largest consumer packaged goods company in the world, with operations in over 75 countries, with 65 trusted brands that improve lives for 5 billion consumers worldwide. This brings many advantages, including the opportunity for our employees to enjoy a diverse and exciting career.
We are currently looking for a passionate, high capacity, multifaceted analyst to join our Customer Service Organization. This role will be located at the P&G Mason Business Center and will be responsible for handling order management of customer(s) for a brand expanding nationally. The Customer Service Organization (CSO) at Procter & Gamble means more than just managing and taking orders. We are looking for a strong individual who can help design a new supply chain and feel excited about the new to the business challenges.
As the CSO Order Management Analyst, you will be responsible for responding to customers calls and inquiries in a timely manner, ensuring order size optimization, and being the expert in the customer(s) order pattern. You will manage order quality corrections and provide root cause, support product allocation, handle inquiries on price, products and promotions, and participate in internal and external audits.
The Ideal Candidate
Strong critical thinking skills
Strong analytic abilities and problem-solving skills
Strong communication (both written and oral)
Experience in the customer service industry
Minimum High School Diploma, GED, or equivalent
Prior experience in Customer Service
Preferred knowledge with Coupa
No Relocation offered for this position
The Value of a P&G Career
Ongoing coaching and career development – you will work with passionate people and have access to bestinclass training through our P&G Leadership Academy as well as day-to-day mentoring from your manager.
We provide a market-competitive salary benchmarked against the finest companies, so you'll be able to spend your generousvacation time doing more of the things you love with the people you love.
We offer asuiteofbenefits, including but not limited to: flexible working arrangements, generouspaidvacationgrowing with service, generousparentalleavepolicies,grouplifeinsurance,healthinsurance, and dedicated support to help you find the right child care or elder care.
Just So You Know
We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Immigration sponsorship is not available for this position, except in rare situations based on Procter & Gamble's sole discretion. Applicants for U.S. based positions are eligible to work in the U.S. without the need for current or future sponsorship. We do not sponsor for permanent residency. Any exceptions are based on the Company's specific business needs at the time and place of recruitment as well as the particular qualifications of the individual.
Procter & Gamble participates in e-verify as required by law.
Qualified individuals will not be disadvantaged based on being unemployed.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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