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Site E2E Operations & IT Stewardship Leader

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As an Associate IT Manager, you will lead all IT (Information Technology) operations in our site and will collaborate with local resources to support IT components in the OT (Operation Technology) space. You will interact with PS (Product Supply) functions (e.g.: Cybersecurity leader for OT security, PC&IS for OT applications & infrastructure, Site digital champion for portfolio & priorities) and GBS (Global Business Services) functions (e.g.: Reg. Sector Ops, GBS IT Operations and Network Operations team to drive OPEX & Resiliency)

You will be accountable for the following IT focus areas at the plant:

  • End to End IT operation
  • Operational excellence (always on) IT & OT Infrastructure & Networking
  • Systemic remediation of IT issues identified by Internal Controls
  • IT Continuity planning (avoid unplanned downtime)
  • IT Compliance, Cybersecurity vulnerability, & Info Security

Our work plan is aligned with the site priorities and will require technical deep understanding to execute IT technical work. The leader will balance capacity in line with local needs and global GBS focus area.

What are the Technical Responsibilities?

1. Incident Management & Resolution: Demonstrate accountability and ownership to lead most technical incidents to resolution within your technical area and work with the team to resolve more complex or cross-technology incidents (i.e. local troubleshooting in case of operational issues with manufacturing/Warehousing solutions or network outages).

2. Demonstrate deep understanding and critical thinking skills in solving issues related to applications, computing and network.

3. Escalation Management: Minimize impact to business by identifying potential critical issues and alert management aggressively, elevating to right operation team.

4. Problem Management: Begin to dedicatedly and reactively provide solutions to prevent problems from occurring in your area of responsibility, inter-operating with our business and operating standards, key personnel and partners.

5. Implementation: Responsible for implementing and leading IT change for his/her site (review, approve, control quality of execution)

6. Continuous improvement: find opportunities to increase the effectiveness and efficiency of the IT/OT operations and work closely with IT Operations Leader & P&G TSP to deliver the agreed continuous improvement plan.

7. Solution Design: SPOC for IT Regional projects coordinator as consultant for local infrastructure needs within area(s) of technical responsibility.

8. Service Operations – Manage applications and infrastructure components in a production environment. ITIL Foundation Certified would be helpful.

9. Application & Integration – Analyze and resolve integration needs through different application (local/global).

10. IT/OT Infrastructure Domain Expertise – Deep understanding of IT infrastructure with a strong desire to improve an expertise that is now recognized as a critical skill in the new IT career model. This includes NT servers, Networking, Firewalls, Voice, Mobility and Personal Computing.

11. Leadership: Ability to work effectively in a 'start‐up' type environment. This role will play a huge part in fine-tuning this new role and identifying the work processes and business processes necessary to ensure Operational Perfection in a Plant environment.



IT Security & Risk – awareness of cybersecurity requirement and support local cybersecurity team into the remediation plan

Basic in IT stewardship requirement and controls.

Being available of relocating in other city.


  • Monthly salary between COP 7’000,000 and COP 8’000,000
  • Flexible work schedule


  • Everyone will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability status, age, sexual orientation, gender identity and expression, marital status, citizenship, HIV/AIDS status or any other legally protected factor.
  • We do not offer immigration sponsorship for this position. Anyone for U.S. based positions should be generally required to be eligible to work in the U.S. without the need for current or future sponsorship.
  • We participate in e-verify as required by law.
  • You will not be disadvantaged based on being unemployed.
Job locations:
Medellín, Antioquia
Job Type: Full-time Req No: IT 00001465
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