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Media & Customer Relationship Management (CRM) Professional

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Are you passionate about working for the world’s largest consumer goods company? Would you like to initiate an exciting career where the focus is on continuous learning & growth? If yes, we invite you to register and join our team at our general office in Rome, Italy!

P&G is looking for a self-motivated, Media and Customer Relationship Management (CRM) professional to lead the brands’ communication plan across all touchpoints and reach our consumers at 360°: TV, Print, Digital, Social, Search, Out Of Home, Direct-to-Consumer (DTC) via e-mail marketing and online/offline incentives (i.e. samples, coupons…) reporting to the Sector Media and CRM Director.

This role is an excellent opportunity to join Procter & Gamble leading the Media and CRM advertising capabilities across key P&G categories and brands present in Italy. You will have the chance to:

  • evolve how P&G engage with consumers across the different Media & CRM platforms, enabling the right strategies by brand and modelling a new set-up of winning in the market;
  • drive brands’ data strategy through a seamless virtuous cycle from data acquisition to activation, to deliver tangible, meaningful business impact via an omnichannel orchestration of communication to consumers, with a more efficient and effective targeting in a world without cookies.

Role & Responsibility

Lead brands’ communication & data strategy via the creation and the execution of brands’ communication plans (Media & CRM) to achieve brands’ business objectives, constantly looking for efficiencies, ensuring alignments between online & offline vehicles (as well as with other teams such as sales).

Take full end-to-end responsibility of plans’ accomplishment in each channel: TV, Print, Digital, Social, Search, Out Of Home, DTC, online and offline incentives (i.e. samples, coupons…), with a strong focus on overall critical metrics.

Ensure the planning of the digital brand awareness & performance campaigns (video, search, social media, programmatic, ecommerce, digital incentives, e-mail marketing, etc…).

Work together with multiple functions (brands, data, consumer market knowledge, sales, etc) & partners (such as Google & Facebook) and delivering a consumer-centric data strategy.

What P&G will offer you

Entrepreneurial leadership of your business – From day 1 our trust in you will allow you to be the specialist on your business, to innovate and influence how decisions are made.

Recognized state of the art marketing skills – We will constantly help you improve your marketing knowledge and management abilities.

Continuous coaching and mentorship– We are passionate about our work. We will make sure you receive both formal training and as regular mentorship from your manager and others.

Dynamic, creative and encouraging work environment – employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balance

Exciting projects in order to develop your skills and create a healthy career path. You will be able to access our learning platform since Day 1.

You may have the opportunity to work globally – via business travel or to complete a 3 to 4-year assignment somewhere else in the world.

A competitive complete compensation and benefits package, including company contributed pension scheme, share plans and private medical insurance.

Good to know:

At P&G #WeSeeEqual. We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor. Our people are all equally valued: we come from diverse traditions, personal experiences and points of view. And we want to include yours!

Work closely with Media&CRM vendors and tech partner on plans.

Bring innovation by testing new ways of building plans and new tools to make communication plans more effective and efficient, while driving data acquisition.

Understand basic consumer data structure, business fit and flows across involved systems. Assess consumer & competitive trends.

Ensure a business owner attitude, doing things right, tracking budget committed, staying in sync with internal controls.


What are we looking for?

Courageous Leader with media & CRM experience and willingness to continuously learn. We are seeking a business-minded doer with knowledge of the media & CRM marketing landscape who puts the consumer experience at the heart of activities and decisions.

Innovative and entrepreneurial focus. You will need to be focused and decisive with the ability to take risks where needed. With an ability to naturally make creative connections, experimenting continuously and push boundaries.

Excellent interpersonal & collaboration skills to navigate a Matrix organization, influence people and build strong relationships internally/externally to drive action.

Experience of Italy media & CRM  landscape. You will require a knowledge of Italy media & CRM landscape (TV, Print, OOH and digital including programmatic marketing, and activation of awareness and p erformance campaign, email marketing, DTC, online and offline incentives (i.e. samples, coupons…). Experience is required.

Strong Analytical Capabilities. Experience in Data acquisition and Activation, Advanced Analytics and Artificial Intelligence tools and applications will be considered a strong added value.

Ability to make things happen, analytical thinkers and problem solvers, with excellent communications skills, who set priorities, make dedications, working effectively with diverse groups of people and demonstrates creativity, innovation and initiative capacity.

A strong academic background and exemplary leadership experience >5 years in agencies (i.e. Media, CRM, Digital Marketing) and/or in the industry (local or international companies). We are looking for the very best mind to work with us.

We need someone who has advanced English level and is legally able to work in Italy.

Job locations:
Rome, Lazio, Italy
Job Type: Full time Job categories: Brand Management/Marketing Req No: R000016536
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