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IT Operations Manager

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We are looking for passionate and ambitious IT operations professionals to join the global B2B eCommerce Service Operations team. P&G B2B eCommerce is a very mature IT service that supports digital selling process of our customers and sales teams. The solution has been successfully deployed to more than 30 markets around the globe, creating a strong foundation for future expansion through technology and business building innovations. The system is built on the Adobe Commerce/Magento platform and is classified as Critical Business Process with high SLA and business continuity targets. We leverage the most advanced technology, and we follow the latest IT Operations practices.

You will be at the core of breakthrough innovations, be challenged with exciting assignments, lead initiatives, and be responsible for our shared success. P&G will provide you with creative workspaces where collaborative new ideas flourish. All the while, we will offer you world-class training and development to help you become a leader in your field. Most importantly, it is not just about what you will get to do, but how we will make you feel: welcomed, valued, purposeful, challenged, heard, and encouraged in a team-centric environment.


  • 3+ years of experience with IT operations management and ITIL practices

  • Familiarity with DevOps and SRE concepts

  • English B2+

  • Self-motivated, proactive, and good at working in an environment with limited supervision

  • Ability to be flexible and maintain attention to detail while working on multiple project target dates

  • Basic knowledge of web development – e.g. JavaScript, HTML and CSS for front-end development (Preferred)

  • ITIL v3 or v4 Foundations and/or similar certificate. (Preferred)

  • Certifications in DevOps / SRE (Preferred)

  • Familiarity with basics of cloud (Azure or Google). (Preferred)

  • Knowledge of DevOps (e.g., CICD, Webhooks). (Preferred)

  • Have worked according to Agile Methodology. (Preferred)

  • Willingness to travel (up to 15%) in support of key customer project breakthroughs (Preferred)

What we offer:

  • We'll give you responsibilities as of Day 1! – you will feel the ownership of your project from the beginning, and you will be given specific projects and responsibilities

  • You'll have continuous mentorship – you will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager

  • We offer you to work and be part of a dynamic and supportive environment

  • We promote agility and work/life balance for employees, we value every individual and support initiatives, promoting.

  • We love flexibility. You can arrange your work schedule based on your personal needs.

  • We will give you a competitive salary and benefits' package.

About us!

P&G serves consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®,Ambi Pur®, Ariel®, Bounty®, Charmin®, Crest®, Dawn®, Downy®, Fairy®, Febreze®, Gain®, Gillette®, Head & Shoulders®, Lenor®, Olay®, Oral-B®, Pampers®, Pantene®, SK-II®, Tide®, Vicks®, and Whisper®. The P&G community includes operations in approximately 70 countries worldwide. Please visit for the latest news and information about us and our brands.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job locations:
San José, San José, Costa Rica
Job Type: Full time Job categories: Information Technology Req No: R000058922
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