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Customer Intelligence Analyst (Japan Market)

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The Customer Intelligence Analyst (CIA) is accountable to deliver a flawless Order to Cash (OTC) process from end-to-end to our customers. You are a problem solver who continuously improves processes and algorithms to enable touchless operations across our APAC supply chain network. You are an important link for related organizations within P&G, customers and 3rd party logistics companies to resolve any OTC issues!

The scope of this CIA role requires you to support our Japan market operations and manage orders and documents in the Japanese language.

Your team

You will be working in the Singapore Customer Intelligence Centre (SCIC), reporting to a Cluster Manager and will be collaborating with the multifunctional teams like Finance, Sales, and Product Supply teams across Asia Pacific markets.

How success looks like

Using analytics and business knowledge, you are the expert in the customer order pattern, provides insights and ideas to drive end-to-end synchronization and hence bringing value for customers and P&G. You will deliver Best-in-class critical metrics including Service, Day Sales Excellent, delivery on time, and respond to customers’ requests & enquiries in a timely manner.


Collaborate with back end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately

Lead Root Cause Analysis on order & cash related incidents including non-quality, rejections, returns, shortages, overdues, claims, deductions

Analyze customer order data to recommend differentiated solutions/service opportunities that contributes to organization’s value creation target

Improve existing process/operations through Loss Elimination workshops

Participates in credit control communication

Strong academic qualifications with a minimum Diploma education
Ability to speak, read and write business Japanese language
Experience doing data reporting and data analysis
Prior experience in the FMCG industry, logistics, order management or similar will be an advantage
Able to work independently
Have strong interpersonal and communication skills and able to work across multifunctional teams and across geographies
Have a customer oriented mindset

About us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

Job locations:
Singapore, Singapore, Singapore
Job Type: Full-time Job categories: Logistics/Supply Network Operations Req No: SNO00003668
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