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Order Management Analyst - Customer Service

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Description

P&G is the largest consumer packaged goods company in the world. We have operations in about 80 countries, building 65 trusted brands that make life better for 5 billion consumers in more than 180 countries. This brings many advantages, including the opportunity for our employees to enjoy a diverse and rewarding lifelong career filled with new and exciting challenges.

Join a world class team at P&G Canada, which has been named one of Canada’s Top 100 Employers, Canada’s 10 Most Admired Corporate Cultures, Canada’s Best Diversity Employers, and Canada’s Top Employers for Young People.


The Order Management Analyst is focused on processing and releasing quality orders to our retail customers for shipment. The Order Management Analyst works with customers related to product ordering and product delivery and is the first point of contact for our customers. This is a dynamic role with daily interaction with other P&G Supply Chain departments, transportation companies and customers. The Order Management Analyst is an important contributor on the Customer Service team and a key member ensuring customer satisfaction.

We are currently looking for an Order Management (OM) Analyst to join our Customer Service Operations team at our Toronto office, beginning September 2019.

The Order Management (OM) Analyst will:

·

- Release orders on time to meet customer requested delivery dates.

- Respond to customer calls and enquires regarding order status in a timely manner

- Troubleshoot problems with orders and resolve issues to meet customer requirements

- Participate in work processes that enable simplification, standardization and control of our order management system.


Qualifications

What would make you an ideal candidate?


The ideal candidate enjoys a dynamic work environment that includes a daily deadline to process and release orders, and interaction with other team members within P&G an outside of P&G, to deliver P&G product to customers and ultimately consumers, on time, every day.


Qualifications

-Ability to collaborate in a multi-stakeholder environment.

-Strong communication skills, written and oral

-Organization skills and attention to details

-Strong problem solving skills and analytical skills are an asset

-Bilingual (English/French) is an asset

-SAP knowledge

-Strong excel skills or other digital analytics tools

To apply, visit www.pgcareers.com. Please complete your application and online assessments by midnight on Sunday, August 25th, 2019.

If you require a disability related accommodation in order to participate in the recruitment process, please email careers.im@pg.com to provide your contact information. P&G Talent Supply staff will contact you within 2 weeks.

Job locations:
Toronto, Ontario
Job Type: Full-time Req No: SNO00003178
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