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Identity & Access Management E-IMEA Operations Manager

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Identity & Access Management E-IMEA Operations Manager

The Identity & Access Management (IAM) E-IMEA Operations Manager leads day-to-day operational IAM activities, primarily at a Tier 3 level, with some Tier 2 activities being performed in E-IMEA time zones. This role will also be accountable for ITIL-based service performance management, escalated issue research, and problem and incident management processes to ensure the effectiveness of IAM operations. This role will also provide operational requirements to IAM projects and strategic initiatives related to the enhancement and evolution of P&G's IAM services.

Essential Responsibilities:

Leading a team that provides Tier 3 and some Tier 2 operations support of the following technologies:

MS Active Directory (AD)

MS Azure, Azure AD, and Azure AD Connect

Amazon Web Services Administration Portal

Radiant Logic Virtual Directory Servers (Enterprise Directory)

Directory Services Administration Tools and Service Interfaces

Ping Federate, Ping ID, and Ping SSO



MS Certificate Services

Entrust CA

Blue Prism

- Lead identification of service improvement opportunities and communicating those to IAM Service Management for prioritization

- Implementation of prioritized improvement opportunities that pertain primarily to changing processes or procedures

- Provide input and requirements during process and control design by IAM Service Delivery

- Prepare and maintain process and procedural documentation for IAM controls

- Co-define IAM Operations service levels, KPIs, and metrics with IAM Service Delivery

- Contribute to analysis of periodic service performance metric reports produced by IAM Service Delivery

- Manage commercial agreements with 3rd party service providers and technology suppliers

- Manage IAM Operations employees and 3rd party personnel

- Lead outage response activities (commander or support roles) including interfacing with business escalation teams to report on status of service restoration activities

- Participation in audits and other compliance assessment activities as needed to assist with meeting P&G compliance deadlines.


Technical Competencies and Experience:

Strong technical knowledge and demonstrated experience in the following:

·ITIL-based operations problem and incident management experience with some or all of the IAM technologies described in the responsibilities section above. Note that this experience should include managing Tier 2 and Tier 3 support teams during normal, day-to-day operations, as well as leading outage response teams to restore service after interruption.

·Experience that demonstrates deep knowledge of leading practice IAM controls, processes, and procedures and how those concepts map to the capabilities of the IAM technologies listed in the responsibilities section above.

·Experience managing geographically distributed teams that include P&G employees, 3rd party service providers, and IAM technology suppliers using a 24x7 follow-the-sun model.

·Technical skills related to some or all of the IAM technologies listed in the responsibilities section above.

·Strong root cause analysis and written and verbal communications skills.

·Working knowledge of networking concepts such as firewalls, network traffic redirectors, routers, network segmentation, well-known ports for Internet protocols, IP addresses, NAT, traceroute and packet captures, and DNS.

·Various cybersecurity skills as demonstrated by either holding a current CISSP certification or being able to pass the CISSP certification exam within 15 months of start of employment.

Qualification Requirements

·A STEM degree with an emphasis on cybersecurity courses from a fully accredited college or university is preferred and/or at least 5years cybersecurity operations or engineering experience

·Available to work off hours during the evenings and weekends as required, sometimes with little advanced notice.

·All Information Security roles require CISSP certification. Candidates without the certification must be able to pass the exam within the first 15 months of the role. P&G provides study preparation and exam cost coverage.

Job location: Warsaw Warsaw Poland Job Type: Full-time Req No: IT 00001306
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