Site Reliability Engineer

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Job Description

As the Site Reliability Engineer you will be responsible for managing and optimising internally developed P&G wide Observability and Event Management platforms.

You will share your time between operational work (50%) and engineering work (50%) to provide system reliability, optimize cost, meet compliance and security requirement and deliver new functionalities for the business. Detailed responsibilities are as follows:

Operational support for Europe region:

• Hands on work on incident management, client onboarding, and handling customer requests, ensuring timely resolution and adherence to SLIs, SLOs, and SLAs .

• Continuous improvements for SLO and SLI.

• Reduce Mean Time to Restore Service and Mean Time to Resolve Requests.

Global Platform reliability and resilience

• Drive the implementation of self-observability and self-healing capabilities, leveraging industry-leading tools and technologies.

• Design, maintain and regularly test business continuity processes

• Design, maintain and regularly test disaster recovery mechanism

• Perform changes, upgrades, and regular maintenance tasks for existing solutions, ensuring system stability and optimized performance.

Global Platform cost:

• Drive visibility for cost components and their association to pricing model

• Run ongoing FinOps processes, identify and execute cost savings initiatives.

Self-service of platform capabilities:

• Translate insights gained customer requests and onboardings into actionable proposals for automations, new capabilities, and process changes to increase self-service among users.

• Increase scope of self-service capabilities and drive their adoption among user community.

• Automate onboarding of new projects and plants into platform.

Platform enhancements:

• Collaborate closely with product and engineering teams to influence the product roadmap, provide valuable input for product increments, and align sprints with operational requirements.

• Design and development of selected user stories from product backlog

Job Qualifications

Technical Expertise and Experience:

• Extensive knowledge and experience in IT technologies, spanning from operating systems to network infrastructure and cloud platforms. The following is a list of technologies that are required for the role (note: we are flexible to accept candidates who have a solid foundation or incomplete mix but are determined to learn on the job):

• Proficiency in Kubernetes, with hands-on experience in running and investigating workloads in a Kubernetes environment.

• Strong scripting and automation skills.

• Familiarity with GitHub.

• Hands-on experience with Cloud platforms (Azure preferred) and infrastructure provisioning.

• Familiarity with observability ecosystem tools such as Prometheus, Thanos, Grafana, etc. would be advantageous but not mandatory.

Soft skills:

• Strong planning and organizational skills, enabling effective work and task management for oneself.

• Strong problem-solving and troubleshooting skills, with the ability to analyse complex issues and devise effective solutions.

• Effective communication to convey real time information during incidents and being able to translate technical issues into clear communication targeted at non-technical stakeholders.

• Proactive and self-motivated, with a continuous learning mindset and a drive for staying updated with industry trends and technologies.

• Ability to thrive under pressure and effectively manage incidents, ensuring timely resolutions and minimizing downtime.

What we offer:

Responsibilities as of day 1. You will have project ownership and autonomy to deliver change and results from the beginning.

Dynamic and encouraging work environment. At P&G our employees are at the core, we value every individual and encourage initiatives, promoting agility and work/life balance.

Continuous mentoring, you will work with hardworking people and receive ongoing coaching and mentoring from your line manager and other colleagues. Corporate and functional training will enable you to succeed and develop from day one.

Industry Certifications (ITIL, DevOps, MS portfolio etc), full additional benefit program like private health care, P&G Dynamic Living programs like sport cards, in-office fitness center, PG stock options, saving plans, lunch subsidy, regular salary increases and possible promotions, flexible work arrangements, mentoring programs & trainings.

Big Picture understanding of P&G IT and Product Supply organization and its Services in global multi-functional teams with several locations across continents.

Who we are:

P&G was founded over 180 years ago as a simple soap and candle company. Today, we are the world’s largest consumer goods company and home to iconic, trusted brands that make life a little bit easier in small but meaningful ways. We’ve spanned three centuries thanks to three simple ideas: leadership, innovation and citizenship. The insight, innovation and passion of hardworking teams has helped us grow into a global company that is governed responsibly and ethically, that is open and transparent, and that supports good causes and protects the environment! We commit to provide you with equal opportunities in employment! We value diversity, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.  

Kindly be advised that at P&G, employment is exclusively extended on the basis of "Umowa o Pracę" (Full-time Employment Contract). Apply only if you agree to these conditions

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