Network Engineer - Network Operations Center L2

Job Location

Job Description

Information Technology at Procter & Gamble is where business, innovation and technology integrate to build a competitive advantage for P&G.  Our mission is clear -- we deliver IT to help P&G win with the over 5 billion consumers we serve worldwide.  Our IT professionals are diverse business leaders who apply IT expertise to deliver innovative, tech-focused business models and capabilities for our 65 iconic, trusted brands.

From Day 1, you’ll be trusted to dive right in, take the lead, use your initiative, and build billion-dollar brands that help make everyday activities easier and make the world a better place! Our company offers purposeful work that will take your career places you never envisioned, in creative workspaces where innovation thrives and where your technical expertise is recognized and rewarded.

The Opportunity

Procter & Gamble is seeking a highly skilled Network Engineer for the Network Operations Center for their global enterprise network. Interested professionals should be motivated by advanced technologies, be a catalyst for change, and have vision for identifying and aligning technology solutions to help support business opportunities.

Qualified candidates should have 3+ years of network operational experience, working across wide range of telecommunication technologies and services including LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity. The candidates must also exhibit strong professional skills including communications, self-motivated, adaptable, and dependable.

Position Responsibilities

• Incident management, event management, and service management with a focus on service restoration, sustainability, and proactive service improvement.
• Provide 24x7x365 Network Operations support in a follow the sun NOC. 
• Provide Second Level Network Incident Management in the NOC; with a primary focus on service restoration. 
• Mentor junior engineers for technical and professional advancement.
• Participate and at times lead Crisis Team conference calls, able to identify required resources beyond telecommunications.
• Implement repeatable move, add, changes for LAN, WAN, Security, wireless, remote access, load balancing, and cloud connectivity.
• Functions as an escalation point for other NOC engineers for Incidents and Changes.
• Create support documentation and provide training to NOC staff.
• Employs production monitoring tools to ensure that all systems are running and available.
• Ensures effective communication to internal customers.

The Ideal Candidate

• Possesses strong customer service skills.  Good temperament, ability to manage stressful situations.  Ability to provide customer-facing support in a professional manner.
• Is competent in using Microsoft Office suite for effective collaboration and communications.
• Has strong analytical skills, able to leverage complex data to identify opportunities, recognize problems, and draw logical conclusions.
• Can produce and present technical information to both technical and non-technical personnel.
• Establishes and maintains effective and appropriate working relationships with those contacted during the workday.
• Is available to work a shift that includes a weekend day, including some holidays to support 24x7x365 coverage. 

Job Qualifications

Required

• Associate’s Degree in Information Systems, Information Technology (IT), Computer Science, Engineering, or other technical/IT field, OR in lieu of a college at least 5+ year relevant experience
• A minimum of 3+ years of experience working with a TCP/IP network
• Advanced knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame Relay, Point to Point, OCx, DS3, E/T1s
• Advanced knowledge of networking infrastructure suppliers and service offerings including Cisco, Viptela, F5 Networks, Aruba, Juniper, Checkpoint, Palo Alto, Riverbed, Zscaler, Sonus, and Avaya.
• Advanced knowledge of network load balancers and firewalls
• Experience with monitoring applications such as CA Spectrum, EMC Smarts, etc.
• Expertise with the following operating systems; Cisco IOS/NXOS, Linux, Unix, Microsoft
• Familiarity with IT governance standards and compliance including ITIL, PCI, and SOC
• Ability to work Sunday – Wednesday schedule, 8:30am - 6:30pm. Hybrid work schedule, reporting to Cincinnati, OH location, in office two days per week.

Preferred

• Certifications: Network +, CCNA, CCNP is a plus
• Deep expertise within Wireless Networks.

Pay Range: $85k,000 - $115,000

Compensation for roles at P&G varies depending on a wide array of equal opportunity factors including but not limited to the specific office location, role, degree/credentials, relevant skills, and level of experience. At P&G compensation decisions are dependent on the facts and circumstances of each case. Total rewards at P&G include salary + bonus (if applicable) + benefits. Your recruiter may be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the hiring process.

Our company is committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Immigration Sponsorship is not available for this role. For more information regarding who is eligible for hire at P&G along with other work authorization FAQ’s, please click HERE.

P&G participates in e-verify as required by law.

Qualified individuals will not be disadvantaged based on being unemployed.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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