Customer Intelligence Analyst (Japan Market)

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Job Description

As Customer Intelligence Analyst (CIA), you will own the Order-Ship-Bill (OSB) process from end-to-end, ensuring customer's orders are delivered in accordance with the needs and requirements of our customers. You are the first point of contact to address customer’s order and billing enquiries, and a problem solver who continuously improves processes to enable touchless operations across our APAC supply chain network and improve overall business results!

The role requires you to support our Japan Market operations and manage orders and documents in the Japanese language.

Responsibilities of the role

• Manage daily operations for the Order to Cash process
• Communicate with customers for any requests & enquiries on their orders
• Collaborate with back-end operations team and physical distribution teams to ensure orders are processed and dropped timely & accurately
• Handling of order related incidents including non-quality, rejections, returns, shortages
• Improve existing process & operations with a continuous improvement mindset, while contributing to the organization’s value creation targets

Job Qualifications

• Strong academic qualifications with a minimum Diploma education
• Ability to speak, read and write business Japanese language – requires Native / N1 (JPLT) Business Level Japanese
• Experience doing data reporting and data analysis
• Prior experience in the FMCG industry, logistics, order management or similar will be an advantage
• Able to work independently
• Have strong interpersonal and communication skills and able to work across multifunctional teams and across geographies
• Have a customer-oriented mindset

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